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The company's service etiquette training and assessment award ceremony was successfully held
Date：2024.10.18
In order to improve the service level of employees and create a high-quality corporate image, yesterday, our company successfully held a service etiquette training and assessment activities, and held an award ceremony for the assessment of excellent employees.
The atmosphere at the training event was warm and the employees actively participated. The training covers all key areas of service etiquette. In the grooming section, the trainer elaborated on every detail of the requirements. Hair should be kept clean, men should not cover the back collar, side ears, women should not cover the shoulders, the front eyes, and should be colored naturally, in line with the post image; Clothes, shoes and socks must conform to the post specification, clean and neat, and ironed neatly; Hands should be clean, nails manicured, do not apply colored nail polish; In terms of posture, employees are required to be dignified, standing, walking, sitting and squatting posture should be standardized and beautiful, natural and generous expression, always smiling, while paying attention to etiquette and politeness, so that every smile conveys enthusiasm and friendliness.
The core points of service etiquette are the top priority of training. Standing posture, female employees should look up, chest out, stomach in, smile, arms naturally droop hands in front of the body, feet at a proper Angle; Male employees should have their hands folded in front of their abdomen or behind their backs, feet shoulder-width apart, and a straight and steady body. Sitting rules differ for men and women but all emphasize sitting only halfway to two-thirds of the way up the chair, and women wear dresses and have special seating requirements. The posture requires a straight upper body, steady shoulders, eyes straight ahead, and a moderate and steady stride. Squats are also divided into different ways for women and men, all with a clear movement code.
The content of politeness training is rich and practical. Elevator etiquette teaches employees to enter and exit the elevator in the order of first out, last in, stand in the elevator facing the door, make eye contact when leading guests, and operate according to the elevator rules; Guiding etiquette emphasizes correct gestures and positioning, maintaining a proper distance from guests and friendly communication; Tea etiquette explains in detail the specific operations and precautions of standing and sitting tea; Delivery etiquette defines the delivery method of different items; Greeting etiquette pays attention to the affinity of tone and expression; Catering reception etiquette covers a series of links from actively welcoming guests to providing professional tea service.
The training was followed by a rigorous assessment. The assessment content is comprehensive, including theoretical knowledge and practical operation, aiming at comprehensively testing employees' grasp of service etiquette knowledge and practical application ability. Employees take the assessment seriously and fully apply the knowledge they have learned to practical operations.
After intense scoring and statistics, a group of employees with excellent performance in the assessment were finally selected. At the award ceremony, the company leaders personally awarded these outstanding employees with certificates of honor and prizes. These excellent employees not only demonstrated solid knowledge and skills of service etiquette in the assessment, but also won the recognition of colleagues and customers with good service attitude in daily work.
Company leaders delivered an important speech at the award ceremony, emphasizing the importance of service etiquette for the development of the company. He pointed out that good service etiquette is a key factor in enhancing the company's brand image and enhancing customer satisfaction and loyalty. It is hoped that all employees will follow the example of excellent employees, constantly learn and improve their level of service etiquette, and contribute their own strength to the development of the company.
